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Delivery

**Delivery Policy**


1. **Processing Time**

   - Orders are typically processed and shipped within 1-3 business days from the date of purchase, unless otherwise specified.


2. **Shipping Methods**

   - We offer standard and expedited shipping options. Delivery times vary based on the selected method and destination.


3. **Shipping Rates**

   - Shipping charges are calculated based on the weight of the package, destination, and selected shipping method.

   - Free shipping may be available for orders exceeding a specified amount, as indicated on our website.


4. **Delivery Timeframes**

   - Estimated delivery times are provided during checkout and are based on business days (Monday-Friday, excluding holidays).

   - Please note that unforeseen circumstances, such as weather delays or carrier issues, may impact delivery times.


5. **Tracking Information**

   - Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.



6. **Delivery Address**

   - Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or non-delivery due to incorrect or incomplete addresses.


7. **Failed Delivery Attempts**

   - If a delivery attempt is unsuccessful, a notification will be provided, and additional attempts may be made. Customers may be responsible for any associated fees for redelivery or package retrieval.


8. **Damaged or Lost Packages**

   - In the event of a damaged or lost package, please contact our customer service team immediately for assistance. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.


We strive to provide reliable and timely delivery services. However, please understand that some factors beyond our control may affect shipping times. For any questions or concerns regarding your order, please contact our customer service team for assistance.

**Return Policy**

1. **Returns**
   - Customers may return unused and unopened items within 30 days of purchase for a full refund.
   - Items must be in their original packaging with all tags attached.

2. **Refunds**
   - Refunds will be processed within 7 business days after receiving the returned item.
   - Original shipping charges are non-refundable.

3. **Exchanges**
   - Exchanges are permitted for items of equal or lesser value.
   - If the exchanged item is of greater value, customers will be charged the price difference.

4. **Damaged or Defective Items**
   - If you receive a damaged or defective item, please contact us within 7 days of receiving the product for a replacement or refund.
   - Photos may be required as proof of damage or defect.

5. **Return Shipping**
   - Customers are responsible for return shipping costs unless the item received is damaged or defective.
   - We recommend using a trackable shipping method for returns.

6. **Final Sale Items**
   - All sale items are final sale and cannot be returned or exchanged unless defective.

7. **How to Initiate a Return**
   - To initiate a return, please contact our customer service team with your order number and details about the product you wish to return.

8. **Refund Method**
   - Refunds will be issued to the original payment method used during purchase.

We reserve the right to modify this return policy at any time. Please review our policy periodically for any updates or changes.
KRIP OFFICIAL
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